{"id":23,"date":"2007-04-04T14:02:55","date_gmt":"2007-04-04T19:02:55","guid":{"rendered":"http:\/\/www.gamescheat.ca\/?p=23"},"modified":"2019-09-04T19:57:41","modified_gmt":"2019-09-05T00:57:41","slug":"exchange-2003-information-store-cannot-be-mounted","status":"publish","type":"post","link":"http:\/\/www.gamescheat.ca\/?p=23","title":{"rendered":"Exchange 2003 Information Store cannot be mounted"},"content":{"rendered":"<p><span style=\"font-size: 10pt; font-family: Arial\">Saturday, March 31 2007<\/span><\/p>\n<p><span style=\"font-size: 10pt; font-family: Arial\"><span style=\"font-size: 10pt; font-family: Arial\">I received a call from the tech on call for the weekend at 9 p.m. seeking assistance, the email server was down. Drive E containing the information store and logs was full.\u00c2\u00a0 He had deleted all log files to create 6G of empty space, but the information store could not be mounted.\u00c2\u00a0 I connected to the server remotely and investigated the issue.\u00c2\u00a0 The current log file required to mount the information store database was also deleted, this rendered the database inaccessible.\u00c2\u00a0 All articles in Microsoft\u00e2\u20ac\u2122s knowledge base indicated that the only recourse was to restore the data from backup.\u00c2\u00a0 By now it was 1 a.m. April 1, I wished it was a cruel April fool\u00e2\u20ac\u2122s joke someone was playing on me, but my wish was not granted. <\/span><span style=\"font-size: 10pt; font-family: Arial\">\u00c2\u00a0<\/span><\/span><span style=\"font-size: 10pt; font-family: Arial\"><span style=\"font-size: 10pt; font-family: Arial\">I then tried to restore Friday night\u00e2\u20ac\u2122s backup from tape, but the tape was inaccessible.\u00c2\u00a0 I called the tech on, but his phone was off. I sent out an email to all IT personnels via blackberry asking for volunteers to go into the office to load the tape.\u00c2\u00a0 At this point I was exhausted and decided to get some rest, it was close to 2 a.m.<\/span><span style=\"font-size: 10pt; font-family: Arial\">\u00c2\u00a0<\/span><\/span><\/p>\n<div style=\"float: left;\"><div style=\"margin: 15px 15px 15px 15px\";><script type=\"text\/javascript\"><!--\ngoogle_ad_client = \"pub-3319935785736004\";\ngoogle_alternate_color = \"FFFFFF\";\ngoogle_ad_width = 200;\ngoogle_ad_height = 200;\ngoogle_ad_format = \"200x200_as\";\ngoogle_ad_type = \"text_image\";\ngoogle_ad_channel =\"\";\ngoogle_color_border = \"cccccc\";\ngoogle_color_link = \"cc0000\";\ngoogle_color_bg = \"ffffff\";\ngoogle_color_text = \"000000\";\ngoogle_color_url = \"008000\";\n\/\/--><\/script>\n<script type=\"text\/javascript\"\n  src=\"http:\/\/pagead2.googlesyndication.com\/pagead\/show_ads.js\">\n<\/script><\/div><\/div><p><span style=\"font-size: 10pt; font-family: Arial\"><span style=\"font-size: 10pt; font-family: Arial\"><\/span><span style=\"font-size: 10pt; font-family: Arial\"><span style=\"font-size: 10pt; font-family: Arial\">Sunday, April 1, 2007<\/span><\/span><\/span><\/p>\n<p><span style=\"font-size: 10pt; font-family: Arial\"><span style=\"font-size: 10pt; font-family: Arial\">I might as well have gone to the office the night before because I had terrible sleep, the issue nagged me all night.\u00c2\u00a0 I drove to the office at 7 a.m., loaded the tape and ran the restore of databases.\u00c2\u00a0 The restore took over an hour to complete and failed at 99%, Arrrrrrggghhhhhhh.\u00c2\u00a0 It seems that the databases were restored but could not be mounted.\u00c2\u00a0 I tried running the Eseutil \/p to fix corrupt database, that requires 10% of database size as free space.\u00c2\u00a0 The free space was very low, less than the recommended 10%, having no choice I proceeded with the utility.\u00c2\u00a0 It took over 2 hours to complete.<\/span><span style=\"font-size: 10pt; font-family: Arial\">\u00c2\u00a0<\/span><span style=\"font-size: 10pt; font-family: Arial\"><span style=\"font-size: 10pt; font-family: Arial\">I then proceeded with initiating the Eseutil \/d command, that defrags and clear all white spaces in the database.\u00c2\u00a0 This command would not run as it required %110 free disk space, big Arrrggghh again.\u00c2\u00a0 I decided to skip the defrag and runt the Isinteg utility to fix the integrity of the log file vs the database.\u00c2\u00a0 That utility would not initiate at all, resulting in numerous errors.<\/span><span style=\"font-size: 10pt; font-family: Arial\">\u00c2\u00a0<\/span><\/span><span style=\"font-size: 10pt; font-family: Arial\"><span style=\"font-size: 10pt; font-family: Arial\">At this point I decided to copy the database over to a different server that had enough free space.\u00c2\u00a0 The database was huge and took forever to copy.\u00c2\u00a0 I then proceeded to run the eseutil \/d command, at the end of over 2 hours it completed.\u00c2\u00a0 Terrible result, the database was reduced to 10% of it\u00e2\u20ac\u2122s original size, that means 90% of information was lost.<\/span><span style=\"font-size: 10pt; font-family: Arial\">\u00c2\u00a0<\/span><span style=\"font-size: 10pt; font-family: Arial\"><span style=\"font-size: 10pt; font-family: Arial\">Having no other recourse, I called Mircrosoft for assistance.\u00c2\u00a0 I charged the fee of US $490 to my personal credit card and I believe there is an additional charge for weekend support.\u00c2\u00a0 The Microsoft rep talked me through the fix to get the Isinteg running.\u00c2\u00a0 That completed with many fixes, the goal was to run it many times until there were no more reported errors fixed.\u00c2\u00a0 Each run took close to 3 hours to complete.\u00c2\u00a0 Meantime I made the executive decision to create a fresh database in order to get email services up.\u00c2\u00a0 However, I had to stop send and receive of all old emails because of low free disk space.\u00c2\u00a0 The old database was possible unstable and mounted.\u00c2\u00a0 The idea was to merge the old database to the new, but more than double the free disk space was required.\u00c2\u00a0 We needed the SAN, but I was unfamiliar with how to connect to Windows server.\u00c2\u00a0 <\/span><span style=\"font-size: 10pt; font-family: Arial\">It was close to 9 p.m., I was starving and exhausted due to lack of food.\u00c2\u00a0 I ended the call with Microsoft and decided to go home and work remotely.\u00c2\u00a0 It was about midnight before the final run of Isinteg completed without any fixes.<\/span><span style=\"font-size: 10pt; font-family: Arial\">\u00c2\u00a0<\/span><\/span><\/span><\/span><\/p>\n<p><span style=\"font-size: 10pt; font-family: Arial\"><span style=\"font-size: 10pt; font-family: Arial\"><span style=\"font-size: 10pt; font-family: Arial\"><span style=\"font-size: 10pt; font-family: Arial\"><\/span><\/span><span style=\"font-size: 10pt; font-family: Arial\"><\/span><span style=\"font-size: 10pt; font-family: Arial\"><span style=\"font-size: 10pt; font-family: Arial\">Monday, April 2, 2007<\/span><\/span><\/span><\/span><\/p>\n<p><span style=\"font-size: 10pt; font-family: Arial\"><span style=\"font-size: 10pt; font-family: Arial\"><span style=\"font-size: 10pt; font-family: Arial\">I connected with the vendor for Equallogic <span>\u00c2\u00a0<\/span>and the rep talked me though connecting the SAN volume to the mail server, now I had the free space to work with.\u00c2\u00a0 The new database was migrated over to the SAN volume. Full send and receive email services was restored.\u00c2\u00a0 I initiated the merger of old emails to the new database alphabetically by firstname, it was a very slow process.\u00c2\u00a0 By end of day I was still on letter E.\u00c2\u00a0 I then passed the process over to my backup.\u00c2\u00a0 He worked through the night to complete the remaining mailboxes.<\/span><\/span><\/span><\/p>\n<p><span style=\"font-size: 10pt; font-family: Arial\"><span style=\"font-size: 10pt; font-family: Arial\"><span style=\"font-size: 10pt; font-family: Arial\">Tuesday, April 3, 2007<\/span><\/span><\/span><\/p>\n<p><span style=\"font-size: 10pt; font-family: Arial\"><span style=\"font-size: 10pt; font-family: Arial\"><span style=\"font-size: 10pt; font-family: Arial\"><span style=\"font-size: 10pt; font-family: Arial\">Fixed some problem mailboxes and ignored the ones that were full and belonged to the truck\u00c2\u00a0drivers.\u00c2\u00a0 I don\u00e2\u20ac\u2122t believe they ever check their emails and it would be wasted resources, if they were full to being with why bother.<\/span><\/span><\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Saturday, March 31 2007 I received a call from the tech on call for the weekend at 9 p.m. seeking assistance, the email server was down. Drive E containing the information store and logs was full.\u00c2\u00a0 He had deleted all&hellip;<\/p>\n<p class=\"more-link-p\"><a class=\"more-link\" href=\"http:\/\/www.gamescheat.ca\/?p=23\">Read more &rarr;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[19],"tags":[],"_links":{"self":[{"href":"http:\/\/www.gamescheat.ca\/index.php?rest_route=\/wp\/v2\/posts\/23"}],"collection":[{"href":"http:\/\/www.gamescheat.ca\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.gamescheat.ca\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.gamescheat.ca\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.gamescheat.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=23"}],"version-history":[{"count":1,"href":"http:\/\/www.gamescheat.ca\/index.php?rest_route=\/wp\/v2\/posts\/23\/revisions"}],"predecessor-version":[{"id":699,"href":"http:\/\/www.gamescheat.ca\/index.php?rest_route=\/wp\/v2\/posts\/23\/revisions\/699"}],"wp:attachment":[{"href":"http:\/\/www.gamescheat.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=23"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.gamescheat.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=23"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.gamescheat.ca\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=23"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}